Important Steps (WHAT?)

Key Points

(HOW?)

A logical segment of the operations that advances the work

Important actions in the steps that will: Make or break the job Make the job easier

1. Identified by a yellow return sticker and addressed to CP OR NCP, is not a quarterly statement of collections, is not an AZ DOR Offset Notice, is not a quarterly statement of collections, is not employer mail, is not an IRS Offset Notice.
1. If yellow sticker with additional information stamped on envelope or no sticker.
1. Keep page one of document and attach a copy of the envelope
2. Attach a yellow CORRESPONDENCE barcode cover sheet and scan with batched documents

1. Keep one page with the AZCares # & individuals name and address.
2. Place a yellow Return sticker on the page.
3. If a yellow sticker is missing, write RTS on the page.
4. Be sure not to cover cases and document identifying information.
5. Batch with no separator page

1. Launch Onbase Client.
2. If Scan Queues do not display on the main window, select the Processing menu option on the top menu bar and select Scan/Index option.
3. Navigate to the DCSS Specialized Services scan queue and double click.
4. Locate the scanning/indexing dialogue window. It is located on the left side of the monitor and it has a gray background.
5. Click inside the Scan Format field and select Single Page (Front Page Only) from the drop down menu.
6. Scan Mode should default to Pre-Index, do not change.
7. Click inside the Document Type field and select DCSE Correspondence.
8. Clean Scanner
9. Load Documents into the scanner. Select the Scan button
10. An image box will appear while scanning the loaded documents
11. Watch as documents are scanned to ensure they are imaged correctly.
12. A dialogue box will appear after the scanning or if an error occurs during scanning.
13. If Error, correct error and select “Scan more pages”
14. Select Done when scanning is complete.
15. The scanned file will automatically appear in the Awaiting Index folder.